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Using Supportive Communication to Foster the Pharmacy Director-Clinical Pharmacist Relationship

Department of Biopharmaceutical Sciences, Bernard J. Dunn School of Pharmacy, Shenandoah University, 1460 University Drive, Winchester, VA 22601., dlatif{at}su.edu

The quality of the pharmacy director-clinical pharmacist relationship is critical not only to the professional development success of the clinical pharmacist and the intrinsic satisfaction of the pharmacy director but also to the likelihood of the clinical pharmacist’s staying at the institution. This article advocates the incorporation of supportive communication principles into a regularly scheduled personal management interview program between pharmacy directors and their clinical pharmacists. A detailed discussion of how pharmacy directors might implement a personal management interview program that incorporates 8 principles of supportive communication is provided.

Key Words: Personal management interview • supportive communication • pharmacy director • clinical pharmacist • professional development

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